There are no refunds for shoes that are made to order for a client, as this is truly individual handmade work! only an exchange for another size is possible, the exchange is carried out at the expense of the client! he must send the shoes to the specified address:
(We do not provide a return label, as this is a manual, individual sewing of shoes, you must send it yourself to the address above)
Please remember that this selection is made with his leather to order individually handmade for each customer order, if you have made canceling impossible, as the manufacturing process has been started, so the size should be selected as final as possible, and if you have a custom size stop, warn our managers. Be responsible in choosing the size
To start a return, you can contact us at email@example.com. If your return is accepted,
We will provide the address where to send the shoes
. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
HOW TO MAKE Exchange
The cost of the exchange is the customer’s responsibility and you can return the order via courier of your choice. We recommend that you return the parcel to us using a tracked or signed for service, to ensure we receive the parcel here safely. Please keep hold of your receipt as proof of postage. Whilst your return parcel is in transit, it is your responsibility.
For a smooth and safe return of your purchase, please follow these steps:
1. You must write on a piece of paper and put it in a shoe box:
- write the order number.
- the reason for the exchange, as soon as we receive the shoes for exchange
We will contact you and send the right size.
If you choose to keep the accompanying shoebox or tape it, you will be charged a sum of 5$, which corresponds to its value.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Returns are made if the goods are damaged, defective. If the size is not suitable, we only exchange the goods for the right size, such goods are not subject to full return only the exchange for the right size!
if the product is damaged or unfit for consumption, in this case, video or photo evidence must be provided, if so, we will refund the money. otherwise only the exchange of goods for another size.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.